Business process monitoring with PRTG
Break down and keep an eye on complex business operations
- Have a central overview of single workflows and entire processes
- Create custom dashboard tailored to different stakeholders
- Receive alerts & notifications about issues in your operations in real time
Our users give top ratings for monitoring with Paessler PRTG
PRTG business process monitoring: What you’ll find on this page
Simplify complex business process management with PRTG
Business processes are complex in itself – not to mention the processes that make up large enterprise networks.
Different business activities and requirements need to be aligned. Various teams and workgroups from several departments that work on different subprocesses need to be coordinated. Tools for business process automation need to be integrated. And in all of this, you should have a central overview of everything that keeps the complete process running…
That’s where Paessler PRTG comes to the rescue. Our all-in-one business process monitoring tool helps you break down complex business operations while keeping an eye both on single workflows and the business process in its entirety – alerting you as soon as there’s an issue in the pipeline so you can step in and save the day.
PRTG makes business process monitoring as easy as it gets
Custom alerts and data visualization let you quickly identify and prevent resource bottlenecks and other issues that slow down business operations.
3 reasons why to choose PRTG as your business process monitoring tool
See different process components at a glance
You can usually view business processes from different perspectives: from the infrastructure level (Are hardware components like servers functional?), to the network level (Is network performance sufficient?), to the application level, to the end user (Is the user able to do everything they require?).
With our comprehensive business process monitoring software, you always have the status of all components on different levels – and from various perspectives – at your fingertips, in real time.
Share information tailored to your stakeholders
In a complex business process setting, not all stakeholders need the same amount of information. Management values the business activity impact, the service owner wants to know about service availability, and the engineer needs to be able to quickly identify the root cause of an error.
With PRTG’s drag-and-drop map editor, creating custom dashboards with different levels of detail is as easy as it gets – no matter if you visualize single components or end-to-end processes.
Make informed decisions on process improvements
If you lack a comprehensive overview of your business processes, you will also lack the knowledge of how – or in which areas – to improve these processes.
PRTG provides you with a wealth of historical data that you can analyze to find out where there are bottlenecks or redundancies in your business operations that waste valuable resources. This lets you not only streamline workflows, but also cut unnecessary steps and reduce operating costs.
What business process monitoring looks like in PRTG
Diagnose network issues by continuously tracking the status of your core business processes. Show process efficiency, process health, service availability, and other key performance metrics in real time. Visualize monitoring data in clear graphs and dashboards to identify problems more easily. Gain the overview you need to troubleshoot end-to-end process execution, disruptions of your business operations, and other issues.
Device tree view of the complete monitoring setup
Business Process sensor in PRTG
Custom PRTG dashboard for keeping an eye on the entire IT infrastructure
Start monitoring your business processes with PRTG and see how it can make your network more reliable and your job easier.
“All-around winning “The real beauty of PRTG is the endless possibilities it offers” “PRTG Network MonitorIT experts agree: Paessler PRTG is a great solution for IT infrastructure monitoring
network monitor”
is very hard to beat”
2 simple use cases for PRTG’s business process monitor
PRTG comes with more than 250 preconfigured sensor types for monitoring your entire network out of the box. One of these sensors is the Business Process sensor, a powerful tool with which you can create individual channels with data from any other sensor that keeps an eye on your infrastructure. In addition to the summarized, overall business process status. Here you can find 2 simple examples for monitoring business processes with PRTG.
Scenario 1
Business service “remote access”
A business process that monitors the remote access for all the employees of a company can be categorized into different perspectives, for example:
- An employee who’s working from home needs their remote desktop service to be up and running. For this case, you can set up an RDP (Remote Desktop) sensor in PRTG
- A VPN needs to be set up so that employees can access the remote desktop or a remote machine. For this case, PRTG comes with various sensors that monitor VPN connections, for example, the SNMP Cisco ASA VPN Connections sensor
- To run the VPN, you need dedicated server hardware that must be available and healthy. For this case, you can use different sensors that monitor hardware parameters, for example, the SNMP Hardware Status sensor
All these single sensors can now be aggregated in one Business Process sensor for the overall status of the business service “remote access”, as well as the individual values of all other components that make up this process.
Scenario 2
Business service “website”
A business process that monitors the entire website is of course much more complex than described here. You can see this as a starting point for your own ideas:
- Your website should be reachable from all around the world. For this case, you can set up a Cloud Ping v2 sensor to monitor your website’s general availability and loading times from different continents around the globe
- To ensure that a web page is fully loaded, including all page elements, in a reasonable amount of time, you can use the HTTP Full Web Page sensor
- A customer shopping in your online store often visits a sequence of web pages and sends a sequence of HTTP requests to the server. You can monitor if these transactions are successful with the HTTP Transaction sensor
Again, all these single sensors can now be aggregated in one Business Process sensor for the overall status of the business service “website”, as well as the individual values of all other components that make up this process.
Your business process monitor at a glance – even on the go
Set up PRTG in minutes and use it on almost any mobile device.
Find the root cause of the problem with our PRTG business process monitoring solution
Real-time notifications mean faster troubleshooting so that you can act before more serious issues occur.
PRTG is compatible with all major vendors, products, and systems
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With ScriptRunner, Paessler integrates a powerful event automation platform into PRTG Network Monitor.
ScriptRunner
“Excellent tool for detailed monitoring. Alarms and notifications work greatly. Equipment addition is straight forward and server initial setup is very easy. ...feel safe to purchase it if you intend to monitor a large networking landscape.”
Infrastructure and Operations Engineer in the Communications Industry, firm size 10B - 30B USD
PRTG makes business process monitoring as easy as it gets
Custom alerts and data visualization let you quickly identify and prevent resource bottlenecks and other issues that slow down business operations.
Monitor business processes: FAQ
What is a business process?
A business process is a series of structured activities or tasks that an organization performs to achieve a specific goal or outcome. These processes are designed to deliver value to customers or stakeholders by optimizing the use of resources like people, technology, and information.
In practice, a business process might include actions such as taking an order, manufacturing a product, delivering a service, or processing a payment. Businesses often work to streamline and improve these processes to increase efficiency, reduce costs, and enhance customer satisfaction.
What is business process monitoring?
Business process monitoring (BPM) is the practice of tracking, analyzing, and managing the performance of business processes to ensure they run efficiently and effectively. It involves the continuous observation of key process metrics and performance indicators to detect issues, bottlenecks, or deviations from the expected workflow.
Key aspects of business process monitoring include:
- Key Performance Indicators (KPIs): Specific metrics tracked to measure the success of a business process (for example order fulfillment time, error rate, or customer satisfaction).
- Real-time alerts: Automated notifications when a process deviates from set thresholds or targets.
- Data analytics: Analyzing collected data to identify trends, inefficiencies, or opportunities for improvement.
- Visualization tools: Dashboards or reports that provide an overview of process performance.
Why should I monitor business processes?
Ensuring process compliance
Monitoring helps ensure that your processes adhere to internal standards, industry regulations, and legal requirements. This is critical for industries with strict compliance needs (for example finance, healthcare) to avoid penalties or reputational damage.
Enhancing customer satisfaction
Efficient and well-monitored processes lead to faster, more reliable service or product delivery. By detecting delays or quality issues early, you can ensure timely resolution, leading to improved customer experiences and satisfaction.
Real-time issue detection and troubleshooting
Process monitoring allows for the real-time identification of errors, failures, or deviations. Immediate alerts help you respond quickly, minimizing the impact of problems on operations and customer service.
Data-driven decision making
Monitoring provides valuable data about how your processes perform. This data gives management insights into areas needing improvement, investment, or restructuring. Data-driven decisions lead to more effective strategies and improvements.
Optimizing resource allocation
By monitoring resource usage (time, personnel, equipment, etc.), you can ensure that resources are allocated efficiently, avoiding overuse or underuse in certain areas and improving overall productivity.
What is the difference between business process management and monitoring?
“Business process management” refers to the workflows that are related to the identification, design, documentation, implementation, control, and subsequent optimization of business processes. Not only technical issues are examined but also organizational and strategic issues, for example. The word "process" simply refers to a recurring sequence of associated activities, that is, work steps that are always carried out in the same order.
“Business process monitoring”, on the other hand, is the task of reviewing and analyzing the execution of such processes to identify their successes and potential problems. Monitoring thus becomes an integral part of the business process management lifecycle and is usually performed using dedicated business process monitoring tools.
What is a sensor in PRTG?
In PRTG, “sensors” are the basic monitoring elements. One sensor usually monitors one measured value in your network, for example the traffic of a switch port, the CPU load of a server, or the free space on a disk drive.
On average, you need about 5-10 sensors per device or one sensor per switch port.
PRTG: The multi-tool for sysadmins
Adapt PRTG individually and dynamically to your needs and rely on a strong API:- HTTP API: Access monitoring data and manipulate monitoring objects via HTTP requests
- Custom sensors: Create your own PRTG sensors for customized monitoring
- Custom notifications: Create your own notifications and send action triggers to external systems
- REST Custom sensor: Monitor almost everything that provides data in XML or JSON format
Paessler conducted trials in over 600 IT departments worldwide to tune its network monitoring software closer to the needs of sysadmins. We asked: would you recommend PRTG?
Over 95% of our customers say yes!
The result of the survey: over 95% of the participants would recommend PRTG – or already have.
Paessler PRTG is used by companies of all sizes. Sysadmins love PRTG because it makes their job a whole lot easier. Bandwidth, servers, virtual environments, websites, VoIP services – PRTG keeps an eye on your entire network. Everyone has different monitoring needs. That’s why we let you try PRTG for free.Still not convinced?
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Start monitoring your business processes with PRTG and see how it can make your network more reliable and your job easier.
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PRTG |
Network Monitoring Software - Version 24.4.102.1351 (November 12th, 2024) |
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Hosting |
Download for Windows and cloud-based version PRTG Hosted Monitor available |
Languages |
English, German, Spanish, French, Portuguese, Dutch, Russian, Japanese, and Simplified Chinese |
Pricing |
Up to 100 sensors for free (Price List) |
Unified Monitoring |
Network devices, bandwidth, servers, applications, virtual environments, remote systems, IoT, and more |
Supported Vendors & Applications |
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