PRTG Manual: Windows Menu Structure

The Enterprise Console is deprecated. We provide the documentation in this section for your information only.

You can still use the Enterprise Console but we do not further develop the program. We recommend that you use PRTG Desktop instead.

Manage PRTG Server Connections

Show a list of all configured PRTG core server connections.

For detailed instructions, see section PRTG Servers section.

Options...

Open the Options dialog to set Enterprise Console system options and to configure one or more PRTG core server connections.

Close or Exit

This menu item appears as either Close or Exit, depending on whether the tray icon is enabled or disabled in the Options settings.

• Use Close to close the Enterprise Console window. Alerting is still available via the tray icon then. You can also double-click the tray icon to open the Enterprise Console again.
• Exit shuts down the Enterprise Console completely. This option is only available if the tray icon is not running.

Shortcut: Alt+X

Close and Exit

This menu item is only available if the Show in Tray option is enabled in the Options settings. It will completely shut down the Enterprise Console and tray icon, so no tray alerts are shown anymore.

Shortcut: Ctrl+Alt+X

Scan Now

Perform an immediate scan for all selected objects (hold down the Ctrl key to select multiple objects). This option polls all selected devices and queries new data for all sensors on them. If you choose this option for a probe or a group, you query data for all sensors in the object hierarchy underneath.

Shortcut: Ctrl+K

Details

Open the overview tab for the selected object (probe, group, device, or sensor).

Edit

Access the pages for editing Settings..., Notifications, Access Rights..., and Management (not for sensors) of the selected object. In addition, you can Rename... this object. Point on it to see available options.

Dependencies

This option is only available if you select a server (the Root group), a probe, or group. This function shows an overview of the dependencies configured for the selected object. If you select a dependencies option, the Enterprise Console opens the respective dependencies overview in a new window.

For details, see section Show Dependencies.

Add Group...

This option is only available if you select a probe or group (not the Root group). This option opens an assistant in a new window that guides you through adding a new group to the selected probe or group.

For detailed instructions, see section Add a Group.

Add Auto-Discovery Group...

This option is only available if you select a probe or group (not the Root group). This option opens an assistant in a new window that guides you through adding such a group.

For detailed instruction, see section Auto-Discovery.

Add Device...

This option is only available if you select a probe or group (not the Root group). This option opens an assistant in a new window that guides you through adding a new device to the selected probe or group.

For detailed instructions, see section Add a Device.

Add Sensor...

This option is only available if you select a device. This option opens an assistant in a new window that guides you through adding a new sensor to the selected device.

For detailed instructions, see section Add a Sensor.

Auto-Discovery

This option is only available if you select a device. Hover over it to see available options. You can choose between:

• Run Auto-Discovery: This option starts an automatic search and adds new sensors to the selected device. The search is running in background. You will see new sensors after a few minutes automatically.
  If you have set the option No auto-discovery in the device settings section Auto-Discovery Level and start the auto-discovery, PRTG will not run it. Note that the PRTG web interface behaves differently in this case.
• Run Auto-Discovery with Template: With this option you can run an auto-discovery with a predefined device template.

For more information, see section Auto-Discovery (Run Auto-Discovery Now).

Create Device Template...

This option is only available if you select a device. This option opens an assistant in a new window that guides you through creating a device template. This template is then available for auto-discovery.

For detailed instructions, see Create Device Template.

Sort Alphabetically

This option is only available if you select a probe, a single group, or a device. This will sort direct children of the selected node such as groups, devices, or sensors in alphabetical order.

The ordering is stored in the monitoring configuration so you cannot revoke it!

Acknowledge Alarm...

This option is only available if you select a sensor in a Down or Down (Partial) status. Point on it to see available options.

For details on how to acknowledge an alarm, see section Alarms.

Delete

Delete the selected objects. You will be asked for confirmation before anything is actually deleted.

Clone...

This option is only available if you select a single group, device, or sensor. This options opens an assistant in a new window that guides you through cloning the selected object.

For detailed instructions, see section Clone Object.

Move

Move the selected objects of the device tree (use the Ctrl or Shift key to select multiple objects). Hover over it to see available options. Choose between Top, Up, Down, and Bottom to move the objects to the top or bottom of the mother node, or one entry up or down.

You can also move the selected group or device to another group with To Other Group.... This option opens an assistant in a new window to guide you through the movement.

For details about allowed movements, see section Devices.

Pause

Pause and resume monitoring for the selected objects from the device tree (use the Ctrl key to select multiple objects). Hover over it to see available options.

Choose between:

• Indefinitely
• Resume
• For 5 Minutes
• For 15 Minutes
• For 1 Hour
• For 3 Hours
• For 1 Day
• Pause Until...: This option will open an assistant in a new window where you can enter a message and a date.

You can also set up a One-time maintenance window: Enter a message and start and end date of the maintenance in the appearing window. Use the date time picker to enter the date and time.

Simulate Error Status

This option is only available if you select a sensor. Set the selected sensor to a simulated error status. As for the pause status, Resume will appear in the context menu if a the selected sensor is already in a simulated error status.

Simulate error status does not work for sensors that run on a PRTG Mini Probe.

Priority/Favorite

Set the priority for the selected object. You can also add devices and sensors to favorites.

For details, see section Priority and Favorites.

Historic Data

Open the historic data tab of the selected object. Hover over it to see available options.

You can choose between Last 2 days..., Last 30 days..., and Last 365 days...., or when selected one sensor Live Data... and View Historic Data.... You can also create a report.

For detailed instructions, see Historic Data Reports (Menu).

When you select one or more sensors (hold the Ctrl or Shift key to select multiple items), you can open the Compare Sensors dialog. The graphs of all chosen sensors appear in the comparison dialog automatically. You can add additional sensors in the comparison dialog.

For sensors, you can open the Similar Sensors Overview.

Device Tools

Call a tool command. All placeholders (variables) configured in a tool command will be resolved for the currently selected object. Hover over it to see all available tools configured in your Options settings (Device Tools).

By default, a Remote Desktop tool is preconfigured that tries to initiate a remote desktop connection to the IP address or Domain Name System (DNS) name of the selected object. This will usually work for devices.

You can also add a device tool directly to the selected object: Add Device Tool... will open Options—Device Tools.
 
For devices, additional options are available. They allow you to connect to the Service URL value defined in the device's settings, or open the IP address/DNS name of the device via the protocols HTTP, HTTPS, and FTP. For each of these functions, your system's default programs will be used. Usually, this is your browser. You can also install a remote probe on a device via Remote Probe Setup via Device Tools.

You may need to run the Enterprise Console as administrator to make the tool function work with your Windows version.

Find Duplicates

This option is only available if you select a device. Search in your PRTG configuration for devices with the same IP address or DNS name as the selected device. A new window with the results will appear, either showing existing duplicates or a message indicating that there are no duplicates.

Drag & Drop Sorting

Enable this option to sort all objects in the device tree via drag & drop. By default, this option is disabled to avoid accidental moves of objects.

For details, see section Devices.

Send Link by Email

Send the link to the selected object by email. This option opens a new email using your system's standard email client. It contains a direct link to the details page of the selected object.

Open Ticket

Open a ticket that refers to the currently selected object.

For details, see section Tickets.

Open in Web Browser

Open the currently selected object in the Ajax web interface. This option is not available if multiple objects are selected. You can set the default browser in the Options settings.

Refresh

Query data for the current screen from the PRTG core server immediately, just as the automatic refresh does. You can configure the automatic refresh in the Options settings.

Shortcut: F5

Large Single Graph

Change the view in Devices menu tabs to large single graphs. This option displays live graphs and graphs for three other time spans in different tabs.

Shortcut: Ctrl+L

Small Multiple Graphs

Change the view in Devices menu tab to multiple small graphs. This option displays live graphs and graphs for three other time spans in one tab.

Show Geo Maps

Choose if you want to show Geo Maps in the Enterprise Console.

Shortcut: Ctrl+G

Show News Feed

Choose if you want to show the news feed in the Enterprise Console.

Shortcut: Ctrl+N

Next Viewpoint

Go forward to the next viewpoint (only available if you went back to a previous viewpoint before). This is similar to a browser's function to go forth in history.

Shortcut: Alt+Right

Previous Viewpoint

Go backwards to the previous viewpoint. This is similar to a browser's function to go back in history.

Shortcut: Alt+Left

Open in Web Browser

Open the currently selected object in the Ajax web interface. This option is not available if multiple objects are selected. You can set the default browser in the Options settings.

Help Center

Open the Help and Support Center in the Ajax web interface.

HTML Manual Enterprise Console...

Open the Enterprise Console sections of this manual in the Ajax web interface.

PRTG Network Monitor Homepage...

Open https://www.paessler.com/prtg in your browser for overall information about PRTG.

Contact Support

Open the Contact Support dialog box to leave feedback or to ask for support by sending a support bundle.

About...

Open an information window about the Enterprise Console application with version number and copyright information.