PRTG Manual: Microsoft 365 Service Status Advanced Sensor

Permission for the APIs

This sensor requires permissions for Microsoft Graph.

• • API / Permissions name: Microsoft Graph / ServiceHealth.Read.All

For more information, see the Knowledge Base: How do I obtain credentials and set permissions for the Microsoft 365 Service Status sensors?

Credentials

This sensor requires credentials for Microsoft 365.

IPv6

This sensor supports IPv6.

Performance impact

This sensor has a low performance impact.

Lookups

This sensor uses lookups to determine the status values of one or more channels.

Scanning interval

• The minimum scanning interval of this sensor is 1 minute.
• The recommended scanning interval of this sensor is 20 minutes.

Knowledge Base

Knowledge Base: How do I obtain credentials and set permissions for the Microsoft 365 Service Status sensors?

Service

The name of the Microsoft 365 service that this sensor monitors.

Workload ID

The Microsoft 365 Workload ID of the service that this sensor monitors.

API Request Retry

Enter a number how often the sensor queries the Microsoft Graph if an API query returns no result before the sensor shows the Down status. Enter an integer. The default value is 3. The maximum value is 10. If you enter 0, the sensor does not retry to query the APIs.

Primary Channel

Select a channel from the list to define it as the primary channel. In the device tree, PRTG displays the last value of the primary channel below the sensor's name. The available options depend on what channels are available for this sensor.

You can set a different primary channel later by clicking below a channel gauge on the sensor's Overview tab.

Graph Type

Define how this sensor shows different channels:

• Show channels independently (default): Show a graph for each channel.
• Stack channels on top of each other: Stack channels on top of each other to create a multi-channel graph. This generates a graph that visualizes the different components of your total traffic.
  You cannot use this option in combination with manual Vertical Axis Scaling (available in the channel settings).

Stack Unit

This setting is only visible if you select Stack channels on top of each other above.

Select a unit from the list. PRTG stacks all channels with this unit on top of each other. By default, you cannot exclude single channels from stacking if they use the selected unit. However, there is an advanced procedure to do so.

Result Handling

Define what PRTG does with the sensor result:

• Discard result (default): Do not store the sensor result.
• Store result: Store the sensor result and the last response in the \Logs\sensors subfolder of the PRTG data directory on the probe system. The file name is Result of Sensor [ID].log. This setting is for debugging purposes. PRTG overwrites this file with each scanning interval.

This option is not available when the sensor runs on the hosted probe of a PRTG Hosted Monitor instance.

In a cluster, PRTG stores the result in the PRTG data directory of the master node.

Downtime

In the channel table on the Overview tab, this channel never shows any values. PRTG uses this channel in graphs and reports to show the amount of time in which the sensor was in the Down status.

Overall Status

The overall services status

• Up status: Operational
• Warning status: Degraded, Warning
• Down status: Interrupted

This channel is the primary channel by default.

[Service]

Due to changes in the Microsoft 365 Management APIs, this sensor cannot create service channels anymore.