PRTG Manual: Manage a PRTG Hosted Monitor Subscription
PRTG Hosted Monitor offers subscription plans that you can tailor to your needs and that you can manage via the PRTG Hosted Monitor Customer Portal. To manage your subscription, open a web browser, go to the PRTG Hosted Monitor Customer Portal, and log in.
We recommend that you use Google Chrome 75.
Login Screen
Provide the credentials that you entered when you signed up, the code that is shown, and click Log In, or use single sign-on (SSO) and continue with your Google, Amazon, or Microsoft account via the respective button.
In this section:
Subscription Overview
Here you see an overview of your PRTG Hosted Monitor subscription. Click Add New Subscription to upgrade to a commercial subscription, for example. Click Open PRTG to open your PRTG Hosted Monitor instance in the PRTG web interface. Or click Manage to manage your subscription.
Manage Subscription
Here you can change your subdomain. The domain name can be anywhere from 4 to 60 characters long.
- Enter a new domain name such as myfirstdomain. If you enter myfirstdomain as the domain name, for example, your PRTG Hosted Monitor instance is reachable under myfirstdomain.my-prtg.com.
If you have remote probes, you must manually change the domain name for the PRTG core server. This corresponds to the Server (IPv4 Address or DNS Name) setting in the PRTG Administration Tool.
Domain Change
- Click Got It to continue. You can see the progress in the status bar.
This can take a few minutes.
Domain Change Progress
When the change is complete, the PRTG Hosted Monitor instance is ready.
Instance Ready
Here you can change the time zone.
Time Zone Options
Select a time zone from the dropdown list. You see the following message.
Time Zone Changed
Change Multi Factor Authentication in PRTG
To enable multi-factor authentication for all users of your PRTG Hosted Monitor instance, click 
.
Change Multi Factor Authentication in PRTG
After you enable this option, multi-factor authentication is activated for all users of your PRTG Hosted Monitor instance and they are asked to scan a QR code with a Time-based One-time Password algorithm (TOTP) application and to enter the current one-time password (OTP) to finish the setup. For more information, see the Knowledge Base: Can I enable multi-factor authentication for my PRTG Hosted Monitor instance?
Microsoft Entra ID Integration
To use Microsoft Entra ID as a single sign-on (SSO) provider for PRTG Hosted Monitor, log in to the Azure Portal under https://portal.azure.com. After Microsoft Entra ID is integrated into PRTG Hosted Monitor, you can also invite other users from your Active Directory (AD) into PRTG Hosted Monitor.
For more information on how to integrate Microsoft Entra ID into PRTG Hosted Monitor, see the Knowledge Base: How to integrate Microsoft Entra ID into PRTG Hosted Monitor?.
To enable multi-platform probes for all users of your PRTG Hosted Monitor instance, click .
Multi-Platform Probe
You have the following options:
Setting |
Description |
|---|---|
Manage credentials |
Add users to use with the NATS server. You can use any user credentials that you add here to create multi-platform probes.
|
More actions | Download certificate |
Download the Transport Layer Security (TLS) certificate used with the NATS server that Paessler configures for your PRTG Hosted Monitor instance. |
More actions | Open multi-platform probe manual |
Open the Multi-Platform Probe for PRTG (PDF) manual. |
To define the depth of information that you want to share with Paessler for product improvement and optimization purposes, you can choose among the given options.
Data Sharing Options
To request a transfer of your hosting region on your PRTG Hosted Monitor instance, click Request Transfer.
To restart your PRTG Hosted Monitor instance, click Restart.
Restart Instance
- Click Cancel Subscription to cancel your PRTG Hosted Monitor subscription.
Cancel Subscription
- Click Got It to finalize the cancellation. You see the following message.
Subscription Cancelled
- Click Change Subscription to select a new PRTG Hosted Monitor subscription and to open the payment checkout dialog. You see an overview of your order.
Change Subscription
- Click Proceed To Checkout and follow the steps to enter your name, billing address, and credit card information if you did not do so during the creation of your PRTG Hosted Monitor instance.
Click your account in the upper-right corner of the PRTG Hosted Monitor Customer Portal to open your account settings. Here you can view your profile, change your password, or enable or disable multi-factor authentication.
For more information, see section Use Multi-Factor Authentication with PRTG Hosted Monitor.
Account Overview
- Click Reset Password to change the password for your PRTG Hosted Monitor account. PRTG then notifies you that an email has been sent to your inbox.
- Go to your inbox and open the email. Click Change Password to go to the change password screen.
Change Password
- Enter your new password, then enter it again to confirm it.
- Click Edit Billing Details to change your billing address.
Billing and Shipping Addresses
- Select the billing address that you want to change.
- Enter the new information and select Update to change it.
When you purchase a PRTG Hosted Monitor subscription, you need your payment information.
- Enter your payment details and billing details here to save them for later use or edit details you already entered.
Add a Payment Method
- Click Add to add the new payment details.
Here you can view and download all of your invoices.
Invoices
Here you can upload custom device templates and custom files.
Upload
- Click Select your PRTG subscription to select the subscription for which you want to upload files.
- Click Select the device templates that you want to upload to select one or more device templates.
Device Templates
- Enable the check box next to one or more device template names to select them.
You can also click Readme to open the README.md file of the device template in GitLab. - Click outside of the dropdown list to continue.
Upload File
- Click Upload to upload the device templates.
Device Template Upload Successful
Custom Files
- Click
next to the type of file that you want to upload and browse for the path to the file in the File Explorer.
- Select the file and click Open.
Custom File
- Click Upload to upload the custom device template files.
Custom File Upload Successful
Click Logout in the upper-right corner to log out of your PRTG Hosted Monitor account.
KNOWLEDGE BASE
Can I enable multi-factor authentication for my PRTG Hosted Monitor instance?
How to integrate Microsoft Entra ID into PRTG Hosted Monitor?
How do I set up a multi-platform probe with my PRTG Hosted Monitor instance?
