SLA monitoring with PRTG
Monitor and report on service level agreements with PRTG Enterprise Monitor & PRTG SLA Reporter
- Service-based SLA monitoring for highest availability
- Full transparency on compliance with SLAs
- Up-to-the-minute SLA reports to inform your stakeholders
Our users give top ratings for monitoring with Paessler PRTG
PRTG makes service level agreement monitoring as easy as it gets
Custom alerts and data visualization let you quickly identify and prevent slow resolution time, outages, and other service delivery issues.
Enhance PRTG Enterprise Monitor with PRTG SLA Reporter
Combine the two solutions for even better SLA monitoring & reporting
Whether you monitor websites, services, applications, or specific devices in IT infrastructures that play an important role in production and business processes – all of these components should (ideally) be available at all times.
However, planned maintenance windows and unplanned downtimes mean that you can’t usually guarantee 100% availability. This is where the magic "five nines" – or 99.999% target availability – come into play.
With PRTG Enterprise Monitor and our product extension PRTG SLA Reporter, getting SLA monitoring in combination with powerful SLA reporting to keep track of your 99.999% is just a few clicks away.
“All-around winning “The real beauty of PRTG is the endless possibilities it offers” “PRTG Network MonitorIT experts agree: Paessler PRTG is a great solution for IT infrastructure monitoring
network monitor”
is very hard to beat”
How PRTG monitors SLA performance
Service level agreements are as different as the types of services a customer needs from a provider. It’s vital to define measurable service level objectives (SLOs) based on key performance indicators. This way, the parties involved can concretely show, based on numbers, how well (or poorly) service providers are achieving their service goals.
Paessler PRTG can measure these common types of SLAs, and more:
- Availability or uptime: The percentage of time that a device has been working or a service has been available and accessible to the customer.
- Business results: The calculation, based on KPIs, of how service provider offers impact business performance.
- Defect rate or error rate: The percentage of errors in the services provided, such as programming errors or missed deadlines.
- MTBF (Mean Time between Failures): The time elapsed before a fault or failure occurs.
- MTTR (Mean Time to Recovery/Repair): The time it takes to recover from errors or failures by repairing a system or bringing it back online.
- Security: The measurement of controllable security measures such as antivirus updates or the application of patches.
Your SLA monitor at a glance – even on the go
Set up PRTG in minutes and use it on almost any mobile device.
What effective SLA monitoring & reporting looks like in PRTG
Diagnose network issues by continuously tracking the availability of your applications, services, and your entire network. Show response time, uptime and downtime, quality of service, and other key SLA metrics in real time. Visualize monitoring data in clear graphs and dashboards to identify problems more easily. Gain the overview you need to troubleshoot performance issues and report on SLA compliance.
Device tree view of the complete monitoring setup
Detailed SLA metrics for SLA reports
Custom PRTG dashboard for keeping an eye on the entire IT infrastructure
Start SLA performance monitoring with PRTG and see how it can make your network more reliable and your job easier.
PRTG is compatible with all major vendors, products, and systems
4 reasons to choose PRTG as your SLA monitoring tool
Designed for 99.999% availability
Every system failure leads to lost sales and customer complaints, making high availability essential with as little disruptions and downtime as possible.
With PRTG, you always have an eye on the targeted 99.999% uptime, no matter how ambitious these goals may seem.
Service optimization through transparency
As a service provider, you can increase customer satisfaction by providing quantified information about the status of SLA compliance at any time.
Plus, in-depth SLA reporting with PRTG also makes it easier for you to offer transparency by communicating with the customer about the causes that led to downtime.
Custom visualization tailored to your needs
Large IT infrastructures require a monitoring solution that provides a complete overview of the entire infrastructure, including at-a-glance visualization.
With PRTG, you get all this in custom dashboards. Clear color coding always shows you if everything is okay or if there is a problem.
Easy availability of data for SLA reporting
PRTG lets you report on SLAs based on historical monitoring data (uptime & downtime) and across multiple PRTG servers.
Plus, you can store your SLA data separately from PRTG in an MS SQL database and deploy third-party tools you already have in your company for creating custom SLA reports.
Create innovative solutions with Paessler’s partners
Partnering with innovative vendors, Paessler unleashes synergies to create
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ScriptRunner
With ScriptRunner, Paessler integrates a powerful event automation platform into PRTG Network Monitor.
“Excellent tool for detailed monitoring. Alarms and notifications work greatly. Equipment addition is straight forward and server initial setup is very easy. ...feel safe to purchase it if you intend to monitor a large networking landscape.”
Infrastructure and Operations Engineer in the Communications Industry, firm size 10B - 30B USD
Find the root cause of the problem with our PRTG SLA management solution
Real-time notifications mean faster troubleshooting so that you can act before more serious issues occur.
Monitoring service level agreements: FAQ
What is a service level agreement (SLA)?
A service level agreement, or SLA, describes an agreement between the provider of a service and a customer who uses the service.
The SLA defines various aspects of the service, including:
- Nature and extent of the service provided by the supplier
- Quality or level of service, that is, which service standards apply
- Metrics that make the quality of the provided service measurable
- Consequences which apply if the service is not provided as agreed
Service level agreements are usually set out in a service contract. SLAs are popular in the IT sector, for example with IT service providers, cloud service providers, or managed service providers (MSPs).
Why is SLA monitoring important?
Monitoring service level agreements is important for both sides: for the service provider as well as for the customer. After all, an agreement only has added value if the involved parties stick to it – and monitoring makes compliance with the standards defined in the SLAs transparent.
Transparency for the customer
Customers should be able to check for themselves – independently of the service provider – whether the provider actually delivers all agreed services in full. To do this, they need the most meaningful figures possible on the availability and downtimes of the provided services.
Transparency for the service provider
Service providers should be able to make sure that they comply with the defined SLAs. On the one hand, to ensure the quality of their services, and on the other hand, to avoid legal action by the customer if they do not comply with the SLAs.
In combination with service level management (SLM), service level agreement monitoring also helps to optimize services and adjust SLAs accordingly together with the customer.
What is the difference between SLA monitoring and SLA reporting?
SLA monitoring focuses on real-time tracking and analysis of performance metrics to ensure compliance with agreed-upon standards. It involves ongoing surveillance to promptly address any deviations and maintain service quality.
On the other hand, SLA reporting involves the periodic generation and distribution of comprehensive reports summarizing performance metrics over a specific period. These reports provide stakeholders with insights into service performance trends, areas of improvement, and compliance with SLA terms.
What is PRTG SLA Reporter?
Paessler PRTG SLA Reporter is a separately licensed product extension of Paessler PRTG monitoring software by Paessler AG. It provides detailed SLA reporting based on monitoring data collected from your PRTG installations. You can only use the extension together with a commercial license of PRTG Network Monitor with active maintenance or an active PRTG Enterprise Monitor subscription.
What is a sensor in PRTG?
In PRTG, “sensors” are the basic monitoring elements. One sensor usually monitors one measured value in your network, for example the traffic of a switch port, the CPU load of a server, or the free space on a disk drive.
On average, you need about 5-10 sensors per device or one sensor per switch port.
We asked: would you recommend PRTG?
Over 95% of our customers say yes!
Paessler conducted trials in over 600 IT departments worldwide to tune its network monitoring software closer to the needs of sysadmins.
The result of the survey: over 95% of the participants would recommend PRTG – or already have.
PRTG: The multi-tool for sysadmins
Adapt PRTG individually and dynamically to your needs and rely on a strong API:- HTTP API: Access monitoring data and manipulate monitoring objects via HTTP requests
- Custom sensors: Create your own PRTG sensors for customized monitoring
- Custom notifications: Create your own notifications and send action triggers to external systems
- REST Custom sensor: Monitor almost everything that provides data in XML or JSON format
Paessler PRTG is used by companies of all sizes. Sysadmins love PRTG because it makes their job a whole lot easier. Bandwidth, servers, virtual environments, websites, VoIP services – PRTG keeps an eye on your entire network. Everyone has different monitoring needs. That’s why we let you try PRTG for free.Still not convinced?
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PRTG |
Network Monitoring Software - Version 24.4.102.1351 (November 12th, 2024) |
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Hosting |
Download for Windows and cloud-based version PRTG Hosted Monitor available |
Languages |
English, German, Spanish, French, Portuguese, Dutch, Russian, Japanese, and Simplified Chinese |
Pricing |
Up to 100 sensors for free (Price List) |
Unified Monitoring |
Network devices, bandwidth, servers, applications, virtual environments, remote systems, IoT, and more |
Supported Vendors & Applications |
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