Paessler PRTG helps ensure secure flight operations at Naples Airport

IT infrastructure and challenges

Holding a role of vital importance for the very operation of airport operating systems, the IT infrastructure of Naples-Capodichino Airport is extremely complex. GESAC is responsible for the management, coordination, and technical-operational control of over 1000 devices distributed on servers and PCs that govern security-critical systems, such as surveillance cameras, to guarantee constant levels of quality and reliability.

Being able to have a solution to monitor, diagnose, and manage state-of-the-art network infrastructures is therefore crucial for such a complex reality as the airport. In fact, there are many needs, above all the possibility of conducting punctual analyses to guarantee the continuity of the infrastructures to promptly intercept any critical issues that, if not resolved, could bring the systems to collapse.

Before adopting Paessler PRTG Network Monitor, the monitoring of sensors, campus, and airport infrastructure was entrusted to a network management console and various intrinsic application solutions offered by different vendors. However, this did not allow unified monitoring and required the parallel control of different solutions, each with its own procedures. The result: a discontinuous monitoring with a considerable dispersion of time and energy, a particularly wasteful and inefficient process no longer able to meet the needs of a constantly evolving company.

The results

Once the integration of PRTG was completed, GESAC immediately recognized a variety of advantages in terms of efficiency and quality of the services offered to the passenger, also from the point of view of IT infrastructure security.

"GESAC increasingly focuses on innovation to improve the quality of services offered and the experience of passengers handled every day by Naples Airport," comments Domenico Ciervo, GESAC ICT Manager. “Thanks to PRTG, we finally have unified, automatic, and continuous monitoring of the airport network and can guarantee quick and timely interventions. This means that we are able to prevent simple weaknesses from becoming real crises and to ensure unprecedented business continuity. Just think of a typical situation in which, in the absence of adequate monitoring, potential network problems could cause a sudden interruption in the displays indicating flight schedules and the serious inconvenience this would result in both for passengers and in terms of damage to the image of the airport itself."