PRTG Manual: License Information
On the License Information tab, you can view information about your license and enter your license key.
This documentation refers to an administrator that accesses the PRTG web interface on a master node. Other user accounts, interfaces, or failover nodes might not have all of the options in the way described here. In a cluster, note that failover nodes are read-only by default.
If 15 minutes (900) seconds have passed since your last credential-based login and you open a setup page from a different setup page, PRTG asks you to enter your credentials again for security reasons. A dialog box appears. Enter your Login Name and Password and click OK to continue.
This option is not available in PRTG Hosted Monitor.
In this section:
- Status
- License Information
- Log
- Change and Update License Information
- Update Your License Information
- Proxy Configuration
Click the Status tab to view information about your license.
Setting |
Description |
---|---|
License Status |
Shows the activation status of this PRTG installation. Usually, PRTG automatically completes the activation during installation or when you change your license information. If PRTG cannot directly connect to the internet, a manual activation is necessary. For more information, see section Activate the Product. |
License Name |
Shows the owner of the license that you use for this PRTG installation, for example ExampleOrganization. The License Name (PRTG Network Monitor only), license key, and system ID make up your license information. Paessler PRTG Enterprise Monitor subscription licenses do not have a License Name. You can find the label License Owner in some documents from the Paessler shop. License Owner is the same as License Name, for which you might be asked when you install PRTG or when you change your license key. |
License Key |
Shows the license key that you use for this PRTG installation. The License Name (PRTG Network Monitor only), license key, and system ID make up your license information. |
System ID |
The system ID is a fixed value that is automatically assigned to a PRTG installation. The License Name (PRTG Network Monitor only), license key, and system ID make up your license information. |
Licensed Edition |
Shows the license that you use for this PRTG installation. This determines how many sensors you can use in PRTG. |
Last Update |
Shows the date of the last update for this PRTG installation. We recommend that you use the auto-update. |
Maintenance until |
Shows the expiration date and the number of days that remain for your active maintenance contract. You can buy maintenance for each license. If you have an active maintenance contract, you have access to any available updates and to our premium email support. This information is not visible in Paessler PRTG Enterprise Monitor. |
Subscription until |
Shows the expiration date and number of days that remain for your Paessler PRTG Enterprise Monitor subscription license. This information is not visible in PRTG Network Monitor. |
Number of Sensors |
Shows the number of sensors that you can use in PRTG. If you reach the limit, PRTG automatically sets each new sensor that you add to the Paused status. Editions that allow an unlimited number of sensors do not restrict the number of possible sensors by license, so you can create sensors until you reach the performance limit. This means that you can use about 10,000 sensors per PRTG core server. However, this number depends on the performance of the PRTG core server system, and sensors and scanning intervals. For more information, see section System Requirements. To upgrade your license right now, click Need more sensors? Click here to upgrade! to visit our web shop. |
Click the Log tab to show a table list of all system log entries with all messages and status changes regarding your license.
Change and Update License Information
Use the following buttons to edit your license or refresh your maintenance information.
Button |
Description |
---|---|
Get Maintenance |
Click to open the Paessler shop and to extend your maintenance for PRTG Network Monitor. This button is only visible to users of a commercial license. |
Deactivate this License |
If you want to use the license of a PRTG installation on a different computer, click this button to deactivate the license. This is necessary, for example, when you move PRTG to a different computer, because a PRTG license can be active on only one computer at the same time. Once you have deactivated the license, the PRTG installation on this computer reverts to the Freeware Edition after a grace period of 30 days. See also section Activate the Product. |
Update Your License Information
Click Change License Key or Refresh Information on the Status tab to update your license. Provide the necessary information and click Update License to complete the activation of your license.
If you have any issues with license activation or updates, click Contact Support in the page footer to contact us directly via the Paessler Service Center in our shop. This requires internet access.
Step 1: Choose Activation Type
Setting |
Description |
---|---|
Activation Type |
Define how you want to validate and activate your license:
|
Step 2: Verify Your PRTG License
Setting |
Description |
---|---|
License Key |
Enter the license key you have received from us, the Paessler AG. To avoid typing errors, copy and paste the License Key. It must exactly match your license key. |
License Name |
Enter the License Name that you have received from us, the Paessler AG. It must exactly match. To avoid typing errors, copy and paste the License Name. Paessler PRTG Enterprise Monitor subscription licenses do not have a License Name. You can find the label License Owner in some documents from the Paessler shop. License Owner is the same as License Name, for which you might be asked when you install PRTG or when you change your license key. |
System ID |
This field shows the system ID, a fixed value assigned to your PRTG installation. This setting is for your information only. You cannot change it. |
For offline activation, click Save to File to write your license information into a text file.
If you select the automatic activation type, you can now update your license. Define if you need an HTTP proxy for the HTTPS connection to the activation server and click Update License.
This option is not available in PRTG Hosted Monitor.
Setting |
Description |
---|---|
Proxy Server Handling |
Define if you want to use PRTG with a direct internet connection or if a proxy is necessary. Choose between:
We recommend that you use PRTG with a direct internet connection. The proxy settings are valid for auto-update, activating the product, obtaining Geo Maps tiles, and for sending HTTP, push, and SMS text message notifications. |
Server |
This setting is only visible if you select Use a proxy server above. Enter the address of the proxy server that you use for outbound connections. Enter a valid address. |
Port |
This setting is only visible if you select Use a proxy server above. Enter the port number of the proxy server that you use for outbound connections. Enter an integer. |
Proxy Authentication |
This setting is only visible if you select Use a proxy server above. Determine whether the proxy server needs credentials or not:
|
User Name |
This setting is only visible if you select User name and password above. Enter a user name for proxy authentication. Enter a string. |
Password |
This setting is only visible if you select User name and password above. Enter a password for proxy authentication. Enter a string. |
Step 3b: Request Activation Data
If you select Manual (offline activation), you must request your activation data at https://shop.paessler.com/service/licenseactivation/ using your license information. Open the activation page from a computer with internet access and provide your license information.
Generate the key file for your license and provide this data below.
Step 4: Provide Activation Data
This step is only necessary if you activate your license offline.
- Copy the content of the key file that you have generated on https://shop.paessler.com/service/licenseactivation/.
- Paste it into the Activation Data field. Alternatively, click Load from File if you have saved the key file with your activation data.
- Click Update License to complete the activation of your license.
KNOWLEDGE BASE
How do I upgrade to a later edition of PRTG?
The automatic license activation of my PRTG Enterprise Monitor license does not work. What can I do?
There are some settings that you must make in the PRTG Administration Tool. For more details, see the sections: