PRTG Manual: PRTG Administration Tool on Remote Probe Systems

Probe Name

Enter a name to identify the remote probe. PRTG shows this name, for example, in the device tree, and in all alarms by default. Enter a string.

If the name contains angle brackets (<>), PRTG replaces them with braces ({}) for security reasons. For more information, see the Knowledge Base: What security features does PRTG include?

Reconnect Time

Define the time that PRTG waits for the remote probe to reconnect to the PRTG core server if the connection fails. Enter an integer.

Server (IPv4 Address or DNS Name)

Enter the IP address or Domain Name System (DNS) name of the PRTG core server.

GID

The probe GID (global ID (GID)) is a unique identifier for the remote probe. We recommend that you do not change it.

Exceptions: If you substitute a remote probe from a different computer, you must copy the GID from the old probe to the new probe. To do so, click Edit GID and confirm the warning with Yes. You can then change the GID. PRTG checks if the GID is valid. You can also generate a new GID if necessary. To do so, click Generate new GID and confirm the warning with Yes.

You can deny GIDs under Setup | System Administration | Core & Probes in the PRTG web interface. If you remove a remote probe from the device tree or if you deny a remote probe after installation, PRTG automatically enters its GID in the Deny GIDs list.

Access Key

The probe access key must match one of the access keys in the PRTG core server installation. If it does not match, the remote probe is not able to connect to the PRTG core server.

For more information, see section Core & Probes.

Also check the allowed and denied IP addresses in the Core & Probes settings to ensure that the PRTG core server accepts the IP address of the remote probe.

Confirm Access Key

If you enter an access key for a remote probe, enter it in this field again to confirm it.

Path

Select the directory where PRTG stores configuration and monitoring data. Click to choose a different folder on the system.

Before you change the path, make sure you stop both the PRTG core server service and the PRTG probe service and copy all data to the new location.

[your language]

Choose the language for the PRTG Administration Tool on the remote probe. The default is English.

List of available languages:

• Deutsch (German)
• English
• Español (Spanish)
• Français (French)
• Nederlands (Dutch)
• Português (Portuguese)
• Pyсский (Russian)
• 日本語 (Japanese)
• 简体中文 (Simplified Chinese)

IPv4: Outgoing IP for Monitoring Requests

Define the IP address for outgoing requests that use the IPv4 protocol. The list shows all available IP addresses on the system. Choose a specific IP address or select auto.

IPv6: Outgoing IP for Monitoring Requests

Define the IP address for outgoing requests that use the IPv6 protocol. The list shows all available IP addresses on the system. Choose a specific IP address or select auto.

For more information, see section IPv6 Support.

Restart Options

Define if you want to schedule an automatic restart:

• No scheduled system or service restart: Do not automatically perform a scheduled restart of services. We recommend that you manually restart the PRTG core server system every few weeks. You can initiate a restart of the PRTG probe service in the Administrative Tools in the PRTG web interface.
• Scheduled restart of PRTG services: Restart the PRTG probe service on the probe system. If you select this option on the local probe, the PRTG core server service restarts as well. Define a schedule under Restart Schedule.
• Scheduled system restart (recommended): Define a schedule under Restart Schedule. We recommend that you restart probe systems once a month for best performance.

Restart Schedule

This setting is only visible if you select a schedule option above. Choose how often you want to restart the PRTG probe service or the probe system:

• Once per week: Select a day and a time below.
• Once per month (recommended): Select a day of the month and a time below.

Day

This setting is only visible if you select a schedule option above. Select a day of the week (Monday to Sunday) or month (1st to 30th or Last). If you select Last, PRTG restarts the PRTG core server system on the last day of the month, regardless of how many days the month has.

If you select a date that does not exist in every month (for example, the 30th day of February), PRTG automatically initiates the restart on the last day of this month.

Time

This setting is only visible if you select Scheduled restart of PRTG services or Scheduled system restart (recommended) above. Select the time of day when PRTG performs the restart.

You get a Windows warning message 10 minutes before the restart to inform you about the restart if you are logged in to PRTG. The actual restart time can differ by up to 30 minutes from the time you enter here.

Open Log Folder

Open the PRTG data directory to access all logs that PRTG creates.

Send Logs to Paessler

Open an assistant to send logs to the Paessler support team. See Send Logs to Paessler for details.

You can also send logs with the support bundle via Contact Support in the PRTG web interface.

Open Support Ticket

Open the support form on the Paessler website in a browser window.

If you need help, we recommend that you use the Contact Support option in the PRTG web interface instead.

Name

Enter your name.

Email

Enter a valid email address. You can provide any email address but we recommend that you use the email address of your user account, which PRTG enters by default.

Ticket #

This field is optional. If you have already opened a ticket with the Paessler support team, provide the ticket number you received. Your files are then automatically associated with your ticket.

Enter the ticket number starting with PAE followed by four or more digits, for example, PAE12345. If you do not have a ticket number, leave this field empty.