PRTG Manual: Cloud Ping v2 Sensor

Internet access

• The probe system requires access to the internet and must be able to reach https://api.prtgcloud.com:443 to communicate with the PRTG Cloud.
• This sensor requires that the address in the settings of the parent device is reachable via the internet.

Localhost

You cannot use this sensor to monitor localhost (127.0.0.1).

IPv4

This sensor only supports IPv4.

Performance impact

This sensor has a low performance impact.

Limits

This sensor has predefined limits for several metrics.

Probe system

To monitor the probe system, enter the IP address or the fully qualified domain name (FQDN) of the probe system that is reachable via the internet as Custom Target Address in the Cloud Ping Specific settings or add a device with the IP address or the DNS name of the probe system.

TCP

This sensor uses Transmission Control Protocol (TCP) ping.

Inheritance

This sensor inherits proxy settings from the parent device.

Scanning interval

• The minimum scanning interval of this sensor is 1 minute.
• The recommended scanning interval of this sensor is 5 minutes.

Multi-platform probe

You can add this sensor to a multi-platform probe.

Knowledge Base

Knowledge Base: What is the PRTG Cloud Bot?

Target Address

Select if you want to inherit the IP address or the FQDN from the parent device or if you want to enter a custom target address:

• Inherit (default)
• Custom

Custom Target Address

This setting is only visible if you select Custom above.

Enter the IP address or the FQDN of the target device.

Port

Enter the number of the port that this sensor uses for TCP ping. The default port is 80.

This sensor does not support port 25.

Ping Count

Enter the number of pings that PRTG sends in a row to the parent device in one scanning interval. Enter an integer. The minimum value is 1. The maximum value is 10.

Region

Select the regions from which you want to check the service:

• Asia Pacific (Singapore)

• Asia Pacific (Sydney)
• Europe (Ireland)
• US East (Northern Virginia)
• US West (Northern California)

Timeout (Sec.)

Enter a timeout in seconds per ping. You can enter a value between 1 and 30 seconds.

The actual timeout duration depends on the number of pings that you entered under Ping Count. PRTG calculates this value by multiplying Ping Count by Timeout (Sec.).

Primary Channel

Select a channel from the list to define it as the primary channel. In the device tree, PRTG displays the last value of the primary channel below the sensor's name. The available options depend on what channels are available for this sensor.

You can set a different primary channel later by clicking below a channel gauge on the sensor's Overview tab.

Graph Type

Define how this sensor shows different channels:

• Show channels independently (default): Show a graph for each channel.
• Stack channels on top of each other: Stack channels on top of each other to create a multi-channel graph. This generates a graph that visualizes the different components of your total traffic.
  You cannot use this option in combination with manual Vertical Axis Scaling (available in the channel settings).

Stack Unit

This setting is only visible if you select Stack channels on top of each other above.

Select a unit from the list. PRTG stacks all channels with this unit on top of each other. By default, you cannot exclude single channels from stacking if they use the selected unit. However, there is an advanced procedure to do so.

Result Handling

Define what PRTG does with the sensor result:

• Discard result (default): Do not store the sensor result.
• Store result: Store the last sensor result in the \Logs\sensors subfolder of the PRTG data directory on the probe system. The file name is Result of Sensor [ID].log. This setting is for debugging purposes. PRTG overwrites this file with each scanning interval.

This option is not available when the sensor runs on the hosted probe of a PRTG Hosted Monitor instance.

In a cluster, PRTG stores the result in the PRTG data directory of the master node.

Asia Pacific (Singapore)

The response time of the target server at the location

This channel has default limits:

• Upper error limit: 5000 msec
• Upper warning limit: 3333 msec

Asia Pacific (Singapore) - PRTG Cloud Response

If the PRTG Cloud query was successful or not

• Up status: OK

• Down status: Failed

Asia Pacific (Sydney)

The response time of the target server at the location

This channel has default limits:

• Upper error limit: 5000 msec
• Upper warning limit: 3333 msec

Asia Pacific (Sydney) - PRTG Cloud Response

If the PRTG Cloud query was successful or not

• Up status: OK
• Down status: Failed

Downtime

In the channel table on the Overview tab, this channel never shows any values. PRTG uses this channel in graphs and reports to show the amount of time in which the sensor was in the Down status

Europe (Ireland)

The response time of the target server at the location

This channel has default limits:

• Upper error limit: 5000 msec
• Upper warning limit: 3333 msec

Europe (Ireland) - PRTG Cloud Response

If the PRTG Cloud query was successful or not

• Up status: OK
• Down status: Failed

Global Average

The average global response time

This channel has default limits:

• Upper error limit: 5000 msec
• Upper warning limit: 3333 msec

This channel is the primary channel by default.

US East (Northern Virginia)

The response time of the target server at the location

This channel has default limits:

• Upper error limit: 5000 msec
• Upper warning limit: 3333 msec

US East (Northern Virginia) - PRTG Cloud Response

If the PRTG Cloud query was successful or not

• Up status: OK
• Down status: Failed

US West (Northern California)

The response time of the target server at the location

This channel has default limits:

• Upper error limit: 5000 msec
• Upper warning limit: 3333 msec

US West (Northern California) - PRTG Cloud Response

If the PRTG Cloud query was successful or not

• Up status: OK
• Down status: Failed