Paessler aligns new capabilities to provide MSPs with improved visibility of client environments across vertical markets

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Paessler AG acquired the IT startup Qbilon from Augsburg, Germany, in early 2023, and the combined potential of both companies' software solutions prove to have great potential. Paessler's PRTG offers the data input across an MSPs customer portfolio and Qbilon enables automated up-to-date documentation of the provided information. It automatically detects and tracks all components of a complex, global IT, OT, and IoT environment. This task is traditionally time consuming, and documentation can often be outdated by the time it is created – automated documentation therefore has multiple advantages over manual creation.

Paessler has more than 250 customizable sensors that have been preconfigured for MSPs, including ones created for healthcare specific technology like HL7 and DICOM, industrial/manufacturing sensors for OPC UA Server for OT and IIoT monitoring, and those created to monitor environmental changes within a facility such as a datacenter where temperature and moisture control are essential. 

"End-user customers often times have separate environments that cannot offer visibility to each other, and have unique functionality that requires a specific tool to ensure uptime. In many cases, that uptime goes well beyond just being convenient to being mission critical, like in healthcare and manufacturing where downtime can cause dangerous situations to occur," said Mike Gonzalez, Paessler AG's vice president of Sales & Marketing, Americas. "MSPs have the power to actively deliver more value to their customers and to differentiate themselves from their competitors, with monitoring-as-a-service, and well as being able to turn that data into actionable items." 

Mike Gonzalez, vice president of Sales &
Marketing Americas, Paessler