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The evolving role of an IT professional 

What are the current trends in IT? What challenges and frustrations do IT professionals face in their job? What future trends are they thinking about? We surveyed over 1,500 IT professionals from six different industries in seven regions to find out what is on the minds of IT professionals around the globe.  

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Paessler perspectives – Annual Customer Survey 2024

Here are just a few of the key areas our latest report covers:  

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  • The Current IT Landscape  
    Explore the challenges of managing on-premises, cloud, and hybrid environments. 
  • Cloud vs. On-Premises  
    Discover the latest trends in cloud adoption and the ongoing role of on-premises infrastructure. 
  • Key Challenges for IT Professionals 
    Uncover the top frustrations and obstacles faced by IT teams today.  
  • The Future of IT 
    Gain insights into the emerging trends shaping the future of IT, including cybersecurity, AI, and sustainability. 

Just a few key facts we discovered 

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Nearly one-quarter (24%) of IT storage infrastructure is now in the cloud.  

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Cybersecurity is the top challenge for IT professionals in the next 2-3 years.  

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60% of IT professionals believe they will still transition more to the cloud in the next two years. 

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False positives and notification noise are among the top frustrations for IT professionals 

Dive into all the data and download the report. 

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Message from the CEO of Paessler 

“As technology transforms the way we work and innovate, IT infrastructure has become a cornerstone of business success. From driving advancements in artificial intelligence and IoT to enabling meaningful progress in sustainability, a secure and efficient IT foundation is essential for long-term growth. 

Our global survey of over 1,500 IT professionals highlights the trends, challenges, and opportunities shaping the industry today — cybersecurity remains a critical concern, while innovation and operational efficiency take center stage. These insights not only reflect the priorities of IT leaders but also guide us in our mission to support them with solutions that foster resilience and drive progress.”   

Helmut Binder, CEO of Paessler GmbH 

Sustainability for cutting costs and increasing efficiency

According to the research, sustainability is not yet a top priority for many IT professionals, despite a growing awareness of its importance.  

  • 44% of respondents said they do not factor sustainability into their IT strategies
  • Only 5% ranked it as one of their top three potential challenges in the coming years.
  • 62% stated the main benefit of sustainability cutting costs and increasing efficiency.
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Discover what’s on the minds of IT professionals worldwide: insights from over 1,500 experts across six industries and seven regions.

DOWNLOAD THE REPORT