Knowledge Base

Hello, We are using PRTG Version 17.4.33.3283+ and we have a lot of different websites we like to monitor with the REST Custom Sensor... our websites response the health status in JSON like this but all with different services we like to check...

Does PRTG offer a way to monitor for the heartbleed leak? Article Comments This article applies to PRTG Network Monitor 14 or later, as well as to previous (deprecated) versions Checking Websites for the Heartbleed Leak You can use a simp...

Both PRTG_Chromium_Helper.exe and PRTG_IE_HElper.exe are crashing consistently on our URL probes server. This is causing our URL monitors to appear as down, giving us false positives. The errors in the application event log are: Faulting applic...

I would like to know the following: 1) Bandwidth usage of our WAN at a certain period, certain point. 2) If the bandwidth usage is high, we want to know which IP, user, application, software used up the bandwidth at that certain period, certain ...

I know I can monitor bandwidth and that's great, but I want to know where the bandwidth is going. I don't want to monitor users Internet activities (like Joe spent 20 minutes on Facebook), but I do want to know where all the bandwidth is...

I'm a learning technology developer in an multi-site education provider and we are having fairly frequent slow-downs and interruptions in inter-campus networks. Question 1. Can I setup PRTG and use it to monitor connections and connection s...

Is updatecheck.paessler.com having issues again? Went to check auto-update status this morning after the Christmas break and I'm seeing this error logged. Article Comments Hello there, thank you for your inquiry. It should be working....

Several weeks ago my push notifications stopped being delivered. I cannot see why as I haven't made any changes (apart from updating PRTG). Here is the current situation: PRTG version: 16.4.28.7421 Mobile client: Android v 16.4.1.1 My mobi...

Can you please offer help for the PRTG setup wizard Enter License Key screen? How can I enter valid license information? Where do I get my license key from? What do I have to enter in this screen? Article Comments This article applies t...

My trial copy of PRTG is limited to 30 sensors. Do I need to re-install to get 100 sensors? Article Comments Yes, please install the new version (click here to download it) and you should have the 100 sensors available :) Apr, 2015 - Perma...